Shipping and Returns

Shipping

Where are we shipping to?

Get all the information you need upfront, by entering your delivery area:

 

Standard delivery

⚠ Delivery Delay Notice for Customers in Victoria, Queensland and Western Australia

Due to border closures between NSW and other states, you may experience delays with your delivery. We are working closely with our courier partners to minimise disruption and will deliver your order as safely and quickly as possible.

Last updated: 25 January 2021

COVID-19 handling

For the safety of you and our drivers we have introduced contact-free delivery. Drivers will drop off your order on your doorstep, lobby or another area designated by you to avoid any unnecessary contact.

The warehouse is currently receiving a hospital grade clean twice a day and the team are having their temperature checked before every shift to manage everybody's safety.

How much does shipping cost?

Good news: it's free to most metro and major regional areas when you spend over $49. Just use the handy form above to see if your suburb qualifies.

If you don't happen to qualify for free shipping, the cost of shipping will depend on the weight of your order. You'll be able to see this on the checkout page before you proceed to payment.

How long does shipping take?

We're pretty proud of how quickly we can pack and dispatch your order here at Pet Circle. We ship all orders from our warehouses in Sydney or Perth, so in most metro areas of major cities, you can expect your order within 1-2 business days. Outside of these areas, you should receive your order any time from four days after the time of dispatch. Items sent by Australia Post can take up to 2 weeks to arrive.

We try to fulfil Western Australian orders as quickly as possible from our Perth warehouse, however at times we may need to supplement our stock with items from our Sydney warehouse. This means that you may be waiting a few more days for those items, and we may send them separately to the items we fulfil locally.

Do you deliver on public holidays?

If the courier service is operating, so are we! But as couriers don't tend to work on public holidays (boo!), it's best for you to plan your delivery ahead of time - especially during busy periods such as Christmas, New Year and Easter.

Do I need to be home to receive my delivery?

If you're ordering your pet food and products online, chances are you're a busy person looking for convenient delivery...which is exactly what we offer. Our drivers have authority to leave your order on your property without a signature on delivery so that your order is waiting for you the moment you get home.

If you have problems with your delivery please contact us, and we'll always work with you to address any issues.

Do you deliver outside of Australia?

We do not currently ship outside of Australia.